FAQ's
Welcome to the Aficionadoo FAQ page! We’ve compiled answers to the most common questions we receive. If you can’t find the information you’re looking for, please feel free to reach out to our customer support team. We're happy to help!
1. What products do you sell?
At Aficionadoo, we specialize in premium-quality furniture designed to enhance your home. Our collection includes a wide variety of furniture items, such as sofas, chairs, tables, beds, and storage solutions. We aim to provide stylish, functional, and durable pieces for every room in your home.
2. How can I place an order?
Placing an order on our website is easy! Simply browse through our collection, select the items you’d like to purchase, and add them to your cart. Once you're ready, proceed to checkout where you’ll enter your shipping details and payment information. After completing the checkout process, you’ll receive an order confirmation email.
3. How do I know if my order has been successfully placed?
Once your order is successfully placed, you will receive an order confirmation email from us. This email will contain all the details of your order, including the products you’ve purchased and the shipping address. If you do not receive the confirmation email, please check your spam folder or contact us to verify your order.
4. What is the processing and shipping time for my order?
- Order Processing: We process orders within 1-3 business days.
- Shipping: Once your order is processed, it will be shipped within 3-8 business days, with a total delivery time of 4-11 business days.
- Our cut-off time for orders is 5:00 PM EST on business days (Monday - Friday).
- We only ship within the United States, and shipping is completely free.
5. Can I change my order after it’s been placed?
Once an order is placed and processed, it is typically not possible to modify it. However, if you need to make changes, please contact our customer support team as soon as possible at support@aficionadoo.com or call +1 201-351-4000. We will do our best to accommodate any changes before the order is shipped.
6. Do you ship internationally?
Currently, we only ship to addresses within the United States. We are unable to offer international shipping at this time.
7. How can I track my order?
After your order has been shipped, you will receive an email with tracking details. This will allow you to monitor your order’s progress through the shipping carrier’s website.
8. How much does shipping cost?
We are happy to offer free shipping on all orders within the United States. There are no additional shipping fees or hidden costs.
9. What is your return policy?
We accept returns within 30 days of purchase. The item must be in unused, original condition with all packaging intact. If you made a wrong order or changed your mind, return shipping costs will be your responsibility. For more details, please check our Return and Refund Policy.
10. How do I initiate a return?
To initiate a return, please contact our customer support team at support@aficionadoo.com or call us at +1 201-351-4000. Our team will guide you through the return process and provide you with the necessary instructions.
11. When will I receive my refund?
Once we receive your returned item and it is inspected, we will process your refund. This may take up to 7 business days to appear in your account, depending on your payment method.
12. How do I contact customer support?
If you have any questions or need assistance, you can contact us in the following ways:
- Phone: +1 201-351-4000
- Email: support@aficionadoo.com
- Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
- Address: 269 Water St, New York, NY 10038, United States
13. Is my payment information secure?
Yes, we take your payment security seriously. Our website uses SSL encryption to protect your personal and payment information. We use secure payment gateways like PayPal, and major credit/debit cards to ensure a safe and secure transaction.
14. Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible at support@aficionadoo.com or +1 201-351-4000. If your order has not yet been processed or shipped, we will assist you with the cancellation. However, if your order has already been shipped, we may not be able to cancel it.
15. Are there any warranties on your furniture?
While we do not offer formal warranties at this time, we stand behind the quality of our furniture. If you encounter any issues with your products, please contact us, and we will work with you to resolve the issue as best as we can.
Thank you for shopping with Aficionadoo! We hope these FAQs help clarify your questions. If you need any further assistance, don’t hesitate to reach out. We are committed to providing you with a great shopping experience and exceptional customer service!